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Terms of Service

The agreement between Redland Pte. Ltd. (operator of ZapFetch) and the person or entity using the Services.

Effective date: 2026-04-23

This Terms of Service Agreement ("Agreement") is entered into between Redland Pte. Ltd., a private company limited by shares incorporated in the Republic of Singapore (UEN 202304648K; registered office: 1 North Bridge Road, #11-02, High Street Centre, Singapore 179094), which operates the ZapFetch platform (referred to as "Redland," "ZapFetch," "we," "us," or "our"), and the person or entity accessing or using our services, websites, applications, or features (collectively, the "Services").

You must consent to this Agreement to use our Services. If you do not accept and agree to be bound by all of the terms of this Agreement, including the Privacy Policy incorporated by reference herein, you cannot use the Services. If we update this Agreement, we will provide notice and a reasonable opportunity to review the updated terms before continued use.

1. Description of the Services

ZapFetch provides a Web Scraping, Crawling, Search, and Extraction API that converts websites into LLM-friendly data. The platform is billed in USD by usage and exposes a stable, versioned REST API together with official SDKs for common languages.

2. Accessing the Services

We reserve the right to change the Services, and any material we provide in or through the Services, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Services is unavailable at any time or for any period.

3. Log-in Information

You must treat usernames, API keys, passwords, and security information as confidential and must not disclose them to any third party. You agree not to provide access to the Services using your credentials, and you must notify us immediately of any unauthorized access to or suspected security breach affecting your account. API keys are secrets — rotate them immediately from the Console if you believe a key has been exposed.

4. Intellectual Property

ZapFetch respects the intellectual property rights of others and expects those who use the Services to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of ZapFetch or others.

5. Your Use of the Services

5.1 Your Representations and Eligibility to Use Services

By registering for the Services, you represent and warrant that you:

  • have the authority and capacity to enter into this Agreement;
  • are at least 18 years old, or 13 or older with a parent or legal guardian's permission and supervision;
  • are not currently precluded from using the Services by any applicable law or prior suspension or termination by ZapFetch.

5.2 Truthfulness of Information

You represent and warrant that all information you submit when using the Services is complete, accurate, and truthful. You are responsible for maintaining the completeness, accuracy, and truthfulness of such information.

5.3 Limited Use of Services

The Services are only for the uses specified in this Agreement. You agree that you will not use our proprietary information, software, or materials in any way except for use of the Services in compliance with this Agreement. We reserve the right to investigate and take legal action against any illegal or unauthorized use of the Services.

In no way shall your use of the Services be construed to diminish our intellectual property rights or be construed as a license or the ability to use the Services in any context other than as expressly permitted under this Agreement.

5.4 Prohibited Activities

You may not use the Services to:

  1. Conduct commercial activities other than those authorized by the Services you have subscribed to.
  2. Reproduce, duplicate, copy, or exploit any portion of the Services except as expressly permitted.
  3. Modify, rent, lease, loan, sell, distribute, or create derivative works based on the Services or any portion of them.
  4. Engage in unlawful activities or activities in violation of any applicable law, regulation, or contractual obligation, including but not limited to data-protection law, export control, and sanctions regimes.
  5. Target, harass, or promote violence, degradation, subjugation, discrimination, or hatred based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.
  6. Access another party's account without permission.
  7. Introduce malicious code intended to damage devices, browsers, computers, servers, networks, or the Services themselves.
  8. Decompile, reverse engineer, or attempt to obtain the source code of the Services.
  9. Solicit passwords, API keys, or personal information from other users for commercial or unlawful purposes, or disseminate such information without consent.
  10. Behave in ways that materially degrade the experience of other ZapFetch users — for example, by knowingly driving abusive request patterns against shared infrastructure.
  11. Use the Services in connection with debt collection, "hard" background checks, or determining eligibility for government licenses, housing, insurance, credit, or employment, to the extent such uses are regulated by the Fair Credit Reporting Act or equivalent laws.
  12. Use the Services in a manner prohibited by data-protection or data-security laws, including the GDPR and the CCPA.
  13. Use the Services to support intelligence-agency collection and analysis of data on individuals.
  14. Use the Services for evidentiary purposes in law enforcement or criminal prosecution without proper legal process.
  15. Scrape or extract content from any target site in violation of that site's terms of service, robots.txt directives, or any applicable law. You are solely responsible for the legality of the URLs you submit to ZapFetch.

6. Payments

6.1 Third-Party Payment Services

We use third-party payment services (currently Stripe) to process payments. Disputes related to charges are addressed between you and the third-party payment provider. We are not responsible for payments handled by the third-party processor or for related disputes.

6.2 Online Payment Terms

For users who subscribe via the website, you will pay in accordance with the subscription terms you agree to at checkout. We will charge your payment method in accordance with the payment terms agreed to at the time of purchase, on a recurring basis until you cancel.

6.3 Order Form Payment Terms

If you enter into an Order Form with us, you will be billed for the Services in accordance with the applicable Order Form. The pricing specified in an Order Form governs any agreement between the parties for that engagement and supersedes the pricing published on the site.

6.4 Taxes

Fees do not include taxes. You shall pay, indemnify, and hold Redland harmless from all applicable sales, use, gross-receipts, value-added, withholding, Singapore goods and services tax (GST), or other transaction taxes on the transactions contemplated herein, other than taxes based on the net income or profits of Redland. Where GST is chargeable under the Singapore Goods and Services Tax Act, it will be shown separately on your invoice.

6.5 No Refunds

We do not provide refunds for Services already consumed. You can cancel the Services at any time from the Billing page of the Console, and at the end of the current billing period you will no longer be charged. In the unlikely event that we are no longer capable of offering the Services, customers will receive a prorated refund for any unused portion of a prepaid term.

7. Disclaimers, Waivers, and Indemnification

7.1 No Guarantees, Endorsements, or Investigation

We do not provide any guarantees or endorsements of any third-party site, URL, or content accessed through the Services. We do not investigate or review third-party content. We are not responsible for the timeliness, legality, or accuracy of content returned by scraping or crawling third-party sites. You accept all risks associated with third-party sites and their content.

7.2 Disclaimer of Warranties

All information and Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that access to the Services will be uninterrupted, secure, complete, error-free, or meet any particular requirements.

7.3 Limitation of Liability

To the maximum extent permitted by law, in no event shall ZapFetch or its agents be liable to you or any other person or entity for any direct, punitive, incidental, special, consequential, or exemplary damages arising out of or in connection with the Services. Our aggregate liability under this Agreement shall not exceed the total amounts paid by you for the Services in the six (6) months preceding the claim.

7.4 Waiver of Liability

You waive any liability of or claims against ZapFetch for any injuries or damages (including compensatory, punitive, special, or consequential damages) you sustain as a result of or in association with using the Services. You waive any claim or liability stemming from our negligence. Where the Services incorporate third-party information, software, or content, you waive liability or claims based on that third-party material.

7.5 Scope of Waiver

You understand and agree that the above waiver extends to any claim of any nature or kind, known or unknown, suspected or unsuspected, regardless of when the claim first existed, to the fullest extent permitted by applicable law.

7.6 Indemnification

You agree to defend, indemnify, and hold harmless ZapFetch and its officers, agents, affiliates, and employees from any and all third-party claims, damages, losses, liabilities, settlements, and expenses (including reasonable attorneys' fees) arising out of or in connection with (i) your use of the Services, (ii) any breach or alleged breach of this Agreement by you, or (iii) any regulatory action arising from your use of the Services.

We may monitor use of the Services and prohibit any use we believe violates this Agreement, although we have no obligation to do so.

8. Limitation of Services and Termination

8.1 Right to Remove Content

We reserve an unrestricted right to remove content — including content returned by the Services in response to a user request — at any time, with or without notice, for any reason.

8.2 Right to Terminate Access

To protect ZapFetch and its users, we reserve an unrestricted right to refuse, terminate, block, or cancel your application for, account with, or access to the Services at any time, with or without cause. Primary reasons for termination include:

  • violation of this Agreement;
  • hindering or interfering with provision of the Services, including abuse of shared infrastructure;
  • making misrepresentations or attempting to deceive ZapFetch;
  • using the Services in violation of applicable law or the order of any regulatory or judicial authority.

8.3 No Right to Services or Content

You do not possess or retain any ownership of or rights to the Services. Content you generate using the Services belongs to you, subject to the license granted below in Section 8.4.

8.4 License to User-Generated Content and Feedback

Content and intellectual property that you submit to or generate through the Services belongs to you. Any suggestions or comments you make to us about the Services ("Feedback") also belong to you.

However, you grant ZapFetch a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, publish, translate, and distribute any content that you submit in any form, or Feedback you provide, in any existing or future media, for the purposes of operating, improving, and marketing the Services. This license survives termination of this Agreement.

8.5 Not Responsible for User-Generated Content

We do not verify or confirm the accuracy or quality of third-party content returned by or posted to the Services and are not responsible for any third-party content. You are responsible for investigating user-generated content and waive claims related to such content.

8.6 Survival

After termination, ZapFetch retains all rights to content as specified in this Agreement. Sections 4 through 9 of this Agreement survive termination.

9. General Provisions

9.1 Copyright Complaints

If you believe content returned by the Services infringes your copyright, you may request review by contacting redland2024@gmail.com with (a) identification of the work you claim is infringed, (b) the URL or response identifier containing the allegedly infringing material, (c) your contact information, and (d) a statement that your complaint is made in good faith. We will respond promptly and take action consistent with the Singapore Copyright Act 2021 and, where applicable to U.S. users, the Digital Millennium Copyright Act (DMCA). Repeat infringers may have their accounts terminated in line with Section 8.2.

9.2 Successors and Assignees

We may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets. You may not assign this Agreement without our prior written consent. The waivers and protections afforded to ZapFetch extend to its affiliates, directors, officers, principals, employees, agents, and successors.

9.3 Governing Law

This Agreement is governed by, and construed in accordance with, the laws of the Republic of Singapore, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

9.4 Dispute Resolution and Arbitration

Before filing any claim, each party agrees to attempt in good faith to resolve the dispute by written notice to the other party. Notice to Redland must be sent to redland2024@gmail.com. If the dispute is not resolved within thirty (30) days of notice, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of SIAC for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore; the tribunal shall consist of one (1) arbitrator; the language of the arbitration shall be English.

Notwithstanding the foregoing, either party may seek interim or injunctive relief in the courts of Singapore (or any other court of competent jurisdiction) to protect its intellectual property rights or confidential information pending the constitution of the arbitral tribunal. You irrevocably submit to the non-exclusive jurisdiction of the Singapore courts for such purposes and waive any objection based on forum non conveniens.

9.5 Class-Action Waiver

Users of the Services may only resolve disputes with ZapFetch on an individual basis and may not bring claims in a class, consolidated, or representative action. By using the Services, you acknowledge that you are waiving any rights to class-action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity, regardless of jurisdiction.

9.6 Waiver

If a party waives any term or provision of this Agreement at any time, that waiver is effective only for the specific instance and purpose for which it was given. A party's failure to exercise, or delay in exercising, any right or remedy under this Agreement does not waive that right or remedy.

9.7 Severability

If any provision of this Agreement is invalid or unenforceable, the remainder of the Agreement will remain in effect and be construed and enforced consistent with the purpose of this Agreement, to the fullest extent permitted by law.

9.8 Understanding of Agreement

You acknowledge that you understand the terms and conditions of this Agreement, that you have had the opportunity to consult legal counsel at your own expense, and that you intend to be fully bound by this Agreement.

9.9 Entire Agreement

This Agreement, together with the Privacy Policy (and any Order Form or Data Processing Addendum you have signed with us), constitutes the entire agreement between you and ZapFetch and supersedes all prior agreements, representations, and understandings, oral or written, between us. If there is a conflict between this Agreement and an Order Form or Data Processing Addendum, the Order Form or Data Processing Addendum governs.

Contact

Questions about these Terms: redland2024@gmail.com. Account, billing, or technical questions: redland2024@gmail.com.